Exchange and Refund Policy

1. Custom vs. Non-Custom Products

We differentiate between two types of products:

2. Returns for Non-Custom Items

For standard, non-personalized products, we offer a 30-day return policy from the date of delivery.

Return Requirements:

• Items must be unused, unworn, and in original condition
• All original tags and packaging must be intact
• Proof of purchase (order number or receipt) is required
• Return request must be made within 30 days of delivery

Non-Returnable Items:

• Customized or personalized items
• Gift cards
• Sale or clearance items (marked as final sale)
• Intimate or sanitary goods
• Downloadable digital products

3. Refunds for Custom/Personalized Items

Due to the custom nature of personalized products, they are generally non-refundable. However, we will accept returns and issue refunds in the following circumstances:

• Manufacturing Defects: If your custom item has a manufacturing defect (misprint, poor quality, damaged materials)
• Shipping Damage: If your item arrives damaged due to shipping
• Wrong Item: If we sent you the wrong product or design
• Quality Issues: If the product quality does not meet our standards

4. Exchange Policy

We offer exchanges for the following situations:

• Wrong Size: If you ordered the wrong size for non-custom apparel, we can exchange for the correct size (customer pays return shipping)
• Wrong Color: If you received the wrong color for non-custom items
• Defective Items: Exchange for the same item if defective

To request an exchange, please contact our customer service team within 14 days of receiving your order.

5. How to Request a Return or Refund

6. Refund Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved Refunds: Automatically applied to your original payment method within 5-7 business days
• Credit Card Refunds: May take an additional 2-5 business days to appear on your statement
• Store Credit: Issued immediately upon approval

7. Return Shipping Costs

• Customer Error (wrong size, changed mind): Customer pays return shipping
• Our Error (wrong item, defective): We provide a prepaid return label
• Exchange: Customer pays return shipping; we pay for shipping the exchange item

Original shipping charges are non-refundable unless the return is due to our error.

8. International Returns

For international orders, customers are responsible for all return shipping costs and any customs fees. Please mark the package as "Returned Goods" to avoid additional customs charges. We recommend using a trackable shipping service.

9. Cancellation Policy

You may cancel your order within 2 hours of placement for a full refund. After 2 hours, production may have already begun, and cancellations may not be possible.

For custom orders, once production has started (typically within 24 hours), cancellations are not permitted.